Returns Policy
Returns
We offer a refund of any unwanted items within 28 days of purchase, less delivery fees, providing goods are unused and returned in their original condition. Unless we receive such a complaint from you within the period stated, you will be deemed to have accepted delivery of the products in accordance with your order.
Damaged Items
Should an item arrive damaged, please contact us by email (contact@abergavennyvineyards.co.uk) with photographs of the damaged area and the packaging in which it arrived.
It is paramount that goods are inspected upon delivery before being signed for. Once goods have been signed for, be it yourself or a third-party acting on your behalf (e.g. a neighbour etc.), We are unable to accept any liability for damaged items and as a consequence are not in a position to cover the costs of replacement items and any associated re-delivery / collection fees.
Returns Instructions:
Pack your item/s in padded, secured packaging with guidance from your courier service.
Write our address on the outside of the parcel (Abergavenny Food and Wines Ltd, Celliwig Court, Abergavenny NP7 7EY)
Drop off at your local post office, or arrange a courier collection, and pay for your return
Ensure you obtain proof of postage
We will notify you when we receive your item and have processed your refund (if applicable)
Returns Policy
Our policy lasts 28 days. If 28 days have passed since your purchase, unfortunately we are unable to offer a refund. Unless we receive such a complaint from you within the period stated, you will be deemed to have accepted delivery of the products in accordance with your order.
To be eligible for a return, your item must be unused and in the same condition that you received it in. Any signs of wear or use will be deducted from your refund.
Gift vouchers are unfortunately not eligible for return.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 28 days after delivery
You are responsible for paying for your own shipping costs for returning your item.
Please ensure a proof of postage is obtained for all returns because we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@abergavennyvineyards.co.uk
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We do not offer an exchange service. When you return an item, you will be refunded according to the policy described above.
Shipping
Any delivery shipping costs are non-refundable when an item is returned. If you receive a refund, the cost of return shipping will be deducted from your refund.
Privacy Policy
Our website software collects statistics such as how many people are visiting the site, which pages they are looking at and page retention. This information is anonymous and is used only for us to improve our site and understand visitor needs.
We will never collect sensitive information from you without your explicit consent. The information we hold will be accurate, relevant and up to date. You can check the information that we hold about you by calling us on - 07772220972. Any inaccuracies will be corrected promptly.
We will never disclose any information about you to any third party.
When you visit some areas of our website, we use cookies to improve the quality of your visit. You may be able to set your browser to reject cookies, although this may affect the quality of your visit.
Terms and Conditions
Shop terms and conditions
- Orders placed on the website may only be shipped to UK addresses. We do not currently send products overseas
- All sales from this website are subject to English law.
- It is against the law to sell or indeed supply intoxicating substances to persons under 18 years of age in the UK. By clicking ‘Checkout’ you are confirming that you are over the age of 18 and that the person collecting or receiving the goods is over the age of 18.
- We reserve the right not to accept an order. We expressly reserve the right to refuse any order made by a customer with whom we have an ongoing dispute or from anyone we suspect of making purchases on our site by fraudulent means.
These terms and conditions are the contract between you and Abergavenny Food and Wines Ltd (“us”, “we”, etc). By visiting or using Our Website or placing any order with us, you agree to be bound by them.
They are based on a set written by Net Lawman (https://www.netlawman.co.uk) and released under licence. They protect your rights as well as ours.
We are Abergavenny Food and Wines Ltd. Company Number: 14505959. Celliwig Court, Abergavenny, NP7 7EY.
You are: Anyone who uses Our Website or orders from us.
Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.
The terms and conditions:
1.Definitions
In this agreement:
“Consumer” means any individual or business in connection with this agreement.
“Content” means the textual, visual or audio content that is encountered on Our Website. It may include, among other things: text, images, sounds, videos and animations.
“Goods” means any of the goods we offer for sale on Our Website, or goods we sell to you. It includes Specified Goods.
"Intellectual Property" means intellectual property of every sort, whether or not registered or registrable in any country, including intellectual property of kinds coming into existence after today; and including, among others, designs, copyrights, software, discoveries, know-how, together with all rights which are derived from those rights.
"Post" means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.
“Specified Goods” means any Goods we sell for your specific order.
“Our Website” means any website of ours and includes all web pages controlled by us.
2.Interpretation
Unless the context clearly requires otherwise, the interpretation of this agreement shall be subject to the matters listed below.
2.1.a reference to one gender shall include any or all genders and a reference to the singular may be interpreted where appropriate as a reference to the plural and vice versa.
2.2.a reference to a person includes a human individual, a corporate entity and any organisation which is managed or controlled as a unit.
2.3.the headings to the paragraphs of this agreement are inserted for convenience only and do not affect the interpretation.
2.4.in the context of permission, “may not” in connection with an action of yours, means “must not”.
2.5.any agreement by either party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
2.6.a reference to an act or regulation includes new law of substantially the same intent as the act or regulation referred to.
2.7.in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party.
2.8.these terms and conditions apply to all supplies of Goods by us to you. They prevail over any terms proposed by you.
3.Our contract with you
3.1.This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
3.2.Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
3.3.If you use Our Website in any way and/ or make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
3.4.We do not guarantee that Goods advertised on Our Website are available.
3.5.We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods. We advise you to print a copy for your records.
3.6.The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.
3.7.If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply so far as they can be applied.
4.Acceptance of your order
4.1.This paragraph applies to Goods which you buy from us as advertised, without change to your specific requirements.
4.2.Your order is an offer to buy from us.
4.3.Nothing that we do or say will amount to any acceptance of your offer until we actually dispatch the Goods to you.
4.4.At any time before the Goods are despatched, we may decline to supply the Goods to you without giving any reason.
4.5.If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
4.5.1accept the alternatives we offer;
4.5.2cancel all or part of your order.
5.Prices
5.1.Prices of Goods are shown on Our Website.
5.2.It is possible that the price may have increased from that posted on Our Website. If that happens, we will not dispatch the Goods until you have confirmed that you wish to buy at the new price.
5.3.Prices include value added tax (VAT) where shown.
6.Payment
6.1.We require the full price of your order before we will send any part of it.
6.2.If we owe you money (for any other reason), we will credit your credit or debit card as soon as reasonably practicable.
7.Security of your credit card
We take care to make Our Website safe for you to use.
7.1.Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
8.Liability for subsequent defects
8.1.Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect or problem within 28 days of receipt of the Goods, we shall assume that you have accepted them.
8.2.The procedure to return the faulty Goods is as follows:
8.2.1the Goods must be returned to us as soon as practical after any defect is discovered. Please telephone us immediately (subject to 8.1) of any defect or problem and we shall organise any return.
8.3.If any defect is found, then we shall:
8.3.1repair or replace the Goods, or
8.3.2refund the purchase price you
9.Delivery
9.1.Goods are delivered subject to our delivery schedule which can be obtained and agreed prior to any order by contacting us.
9.2.You may collect your Goods from us when arranged. Please contact us to arrange this.
9.3.Delivery of Goods will be made to the address stipulated in your order. You must ensure that someone is present to accept delivery.
9.4.We may deliver the Goods in instalments (by arrangement) if they are not all available at the same time for delivery.
9.5.Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
9.6.Goods are at your risk from the moment they are picked up from our warehouse.
9.7.All Goods must be signed for on delivery by an adult aged 18 years or over.
9.8.If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
9.9.Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
9.10.If you pick up Goods from our premises, then:
9.10.1we will be able to assist you in loading;
9.10.2Goods are at your risk from the moment they are picked up;
9.10.3you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.
10.Risk and retention of title
10.1.Ownership of the Goods shall not pass to you until they are fully paid for, but the risk in the Goods shall be borne by you from the date of the delivery by us.
10.2.In spite of delivery having been made, or collection from our premises, title to the Goods shall not pass from us until:
10.2.1you have paid the price in full; and
10.2.2no other sums whatever shall be due from you to us.
10.3.Until title to the Goods passes to you, you shall hold the Goods on a fiduciary basis as bailee for us.
10.4.You must store the Goods (at no cost to us) separately from all other goods in your possession and marked in such a way that they are clearly identified as our Goods.
10.5.Despite any of the Goods remaining our property, you may sell or use the Goods in the ordinary course of your business at full market value for our account.
10.6.Any sale or dealing shall be a sale or use of our Goods by you on your own behalf, so that you deal as principal and not as agent for us.
10.7.Until title to the Goods passes from us the entire proceeds of sale of the Goods shall be held in trust for us and shall not be mixed with other money or paid into any overdrawn bank account and shall be at all material times identified as our money.
10.8.We shall be entitled to recover the price notwithstanding that property in any of the Goods has not passed from us.
10.9.If we ask you to return Goods unsold you must do so.
10.10. If, when asked, you fail to return the Goods, we may enter to your premises and repossess the Goods.
10.11. You must not pledge or in any way charge by way of security any of the Goods which are our property. Without prejudice to our other rights, if you do so, all money owing to us shall immediately become due and payable.
10.12. You must keep the Goods insured to their full value against ‘all risks' to our reasonable satisfaction until sold on by you.
10.13. If, when we ask, you fail to deliver to us a copy of your insurance policy covering risks to the Goods, all money owing by you to us shall immediately become due and payable.
10.14. While ever we have title to any of the Goods, which you have attached to or incorporated into new goods, then:
10.14.1title to the new goods shall vest in us;
10.14.2you shall hold such goods as bailee of and to the order of us until we have received payment in full.
10.14.3all our rights in relation to the Goods (including our rights under this agreement) shall extend to such new goods.
10.15. You must promptly deliver the prescribed particulars of this contract to the Companies Registrar in accordance with the Companies Act 2006 Part 25as amended. Without prejudice to our other rights, if you fail to do so all sums whatever owing by you to us shall immediately become due and payable.
11.How we handle your Content
11.1.Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018.
11.2 We will never collect sensitive information from you without your explicit consent. The information we hold will be accurate, relevant and up to date. You can check the information that we hold about you by emailing us or phoning us on [07772220972]. Any inaccuracies will be corrected promptly. We will never disclose any information about you to any third party.
11.3.If you Post Content to any public area of Our Website it becomes available to the public domain. We have no control who sees it nor what anyone does with it.
11.4.Posting Content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
11.5.You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any content having been Posted by you;
11.6.You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
11.7.Please notify us of any security breach or unauthorised use of your account.
11.8 When you visit some areas of our website, a ‘cookie’ will be placed on your computer. This is a small file that enables our site to improve the quality of your visit. You may be able to set your browser to reject cookies, although this may affect the quality of your visit.
12.Restrictions on what you may Post to Our Website
We invite you to Post Content to Our Website in several ways and for different purposes. We have to regulate your use of Our Website to protect our business and our staff, to protect other users of Our Website and to comply with the law. These provisions apply to all users of Our Website.
We do not undertake to moderate or check every item Posted, but we do protect our business vigorously. If we believe Content Posted breaches the law, we shall co-operate fully with the law enforcement authorities in whatever ways we can.
You agree that you will not use or allow anyone else to use Our Website to Post Content or undertake any activity which is or may:
12.1.be unlawful, or tend to incite another person to commit a crime;
12.2.consist in commercial audio, video or music files;
12.3.be sexually explicit or pornographic;
12.4.be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;
12.5.give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;
12.6.be made on behalf of some other person, or impersonate another person;
12.7.request or collect passwords or other personal information from another user without his permission, nor Post any unnecessary personal information about yourself;
12.8.be used to sell any goods or services or for any other commercial use not intended by us, for yourself or for any other person. Examples are: sending private messages with a commercial purpose, or collecting information with the intention of passing it to a third party for his commercial use;
12.9.include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;
12.10. link to any of the material specified in this paragraph;
12.11. use distribution lists that include people who have not given specific permission to be included in such distribution process;
12.12. send age-inappropriate communications or Content to anyone under the age of 18.
13.Your Posting: restricted content
In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.
In addition to the restrictions set out above, a Posting must not contain:
13.1.hyperlinks, other than those specifically authorised by us;
13.2.keywords or words repeated, which are irrelevant to the Content Posted.
13.3.the name, logo or trademark of any organisation other than yours.
13.4.inaccurate, false, or misleading information;
14.Removal of offensive Content
14.1.For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.
14.2.We are under no obligation to monitor or record the activity of any user of Our Website for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
14.3.If you are offended by any Content, the following procedure applies:
14.4.your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email.
14.4.1we shall remove the offending Content as soon as we are reasonably able;
14.4.2after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
14.4.3we may re-instate the Content about which you have complained or we may not.
14.5.In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.
14.6.you now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.
15.Security of Our Website
If you violate Our Website we shall take legal action against you.
You now agree that you will not, and will not allow any other person to:
15.1.modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
15.2.link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;
15.3.download any part of Our Website, without our express written consent;
15.4.collect or use any product listings, descriptions, or prices;
15.5.collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
15.6.aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;
15.7.share with a third party any login credentials to Our Website;
16.Disclaimers
16.1.This paragraph applies so far as the applicable law allows.
16.2.All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.
16.3.We make no representation or warranty for:
16.3.1any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
16.3.2the adequacy or appropriateness of the Goods for your purpose.
16.4.We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.
16.5.We shall not be liable to you for any loss or expense which is:
16.5.1indirect or consequential loss; or
16.5.2economic loss or other loss of turnover, profits, business or goodwill, even if such loss was reasonably foreseeable or we knew you might incur it.
16.6.This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies who may enforce this provision under the Contracts (Rights of Third Parties) Act 1999 as well as to us.
16.7.If you become aware of any breach of any term of this agreement by any person, please inform us via e-mail. We welcome your input but do not guarantee to agree with your judgement.
17.Your account with us
17.1.You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
17.2.If you use the website or order from us, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.
17.3.You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
18.Indemnity
You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:
18.1.your failure to comply with the law of any country;
18.2.your breach of this agreement;
18.3.any act, neglect or default by any agent, employee, licensee or customer of yours;
18.4.a contractual claim arising from your use of the Goods;
18.5.a breach of the intellectual property rights of any person.
19.Intellectual Property
19.1.Copyright works owned by you or a third party are unaffected by this agreement.
19.2.The Intellectual Property in all work we do in the process leading to completion of the Specified Goods and in the completed Specified Goods belongs to us.
19.3.If you change or create derivative versions of the Specified Goods, the Intellectual Property in those changed or derived versions also belongs to us.
20.Dispute resolution
The following terms apply in the event of a dispute between the parties:
20.1.If you are not happy with our services or have any complaint then you must tell us by email to: contact@abergavennyvineyards.co.uk
20.2.If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
21.Miscellaneous matters
21.1.When we communicate with you, we do so by email or other forms of message service. You agree that all communications are contractually binding in the same way as properly signed and dated paper sent by post.
21.2.Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.
21.3.If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
21.4.The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
21.5.Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.
21.6.No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
21.7.Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.
It shall be deemed to have been delivered:
if delivered by hand: on the day of delivery;
if sent by post to the correct address: within 72 hours of posting;
21.8.This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
21.9.We shall not be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond our reasonable control.
21.10. In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
21.11. The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in that country.
Contact details:
Abergavenny Food and Wines Ltd,
Celliwig Court, Abergavenny, NP7 7EY.